Tag: relationships

Conversations for successful relationships

Dialogues and discussions involving openness to learning could be

crucial conversations,
hard conversations,
open-to-learning conversations,
constructive problem talk
fierce conversations

The relationships “succeed or fail, gradually, then suddenly, one conversation at a time”, and to help nurture successful relationships, conversations require passion, integrity, authenticity, and collaboration.

The Seven Principles of Fierce Conversations:

Master the courage to interrogate reality
Are your assumptions valid?
Has anything changed?
What is now required of you? Of others?

Come out from behind yourself into the conversation and make it real…

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Two Little Words

“Yes, and … ”

That two-word phrase can deepen your relationships and make you better at sales. That’s the word from Isaac Rodriguez, CEO of Provident Loan, and an amateur improv performer. He learned “yes, and … ” as an improv technique for continuing or escalating a scene, but then discovered it was very effective in the business world as well. I’d never really thought about “yes, and … ” before he recommended it but now that I have, I see how it’s a surprisingly powerful tool.

It helps you upsell.

A customer says something like, “Your product is really working well for us.”

Your first instinct might be to say something like, “Thanks! I’m so glad you’re happy with it.” That would certainly be anybody’s first instinct.

But consider a “yes, and … ” response instead. “Yes, we’re glad it’s fitting your needs so well. And many of our customers also have good results when they pair it with this other complementary product.”…

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