Value-add for Travel Agencies

Today’s world, all want to travel – business, pleasure, school holidays, Long Weekends Festival, etc.

Travel agencies have mushroomed – transformed from air tickets booking, tours, Cruises, Special events like sports, cultural, or political like National days, Film festivals, Airlines High/Low seasons.

You keep them busy. Is this escapism – running away from home? No, this is what they call, is prosperity.

How do Travel agencies survive? Their clients no more interested in free goodies like travel handbags, overcoats, umbrellas, free dinners, Show tickets at destinations.

Now, travel agencies should offer value-add services:

  1. Online check-in
  2. Airport transfers at home towns
  3. Confirmation from Hotels at destinations
  4. Telephone numbers of Hotels at destinations
  5. Contact person in their offices
  6. Personal assistant like Concierge – give your clients a status


An example of one such Travel agent from Singapore, is Arena Travels (Ms.Lynn). Our recent experience proved it. We are very happy with them.

Think of more such value-adds for your business.


Suresh Shah, Pathfinders Enterprise



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